Senior Multichannel Platform Development Manager

£60000 - £65000 per annum + Excellent Bonus
19 Sep 2011
17 Oct 2011
Job Type
Multinational retailer seeking an experienced and driven individual to join the Group. You will be responsible for ensuring the new ecommerce platform meets business requirements at launch in each country, and for managing the platform development roadmap to deliver a best in class web platform across Europe. In addition, responsible for supporting the countries in developing web functionality and capability before their transition to the platform.

The successful individual will be responsible for Definition and prioritisation of e-commerce and multi-channel functionality at both strategic and tactical levels. Management of SaaS platform provider and other third parties to deliver functionality. Work with third parties to ensure high standard of platform operation. Managing & building relationships with key stakeholders in European businesses and across the Group. Improve business processes and operational efficiencies through platform and technology enhancements

Ensure a world-class customer experience across the platform an fully understand the business requirements for their online and multichannel businesses

Ensure continuous optimization of web platform through new technologies and techniques. Pioneer SaaS, Service Orientated Architecture and cross-channel technology initiatives to build a foundation for future development and initiatives

Liaise with all third parties to define and co-ordinate the release schedule for web development in line with overall programme delivery plans and execute end-to-end testing and user acceptance testing for all new functionality. Coordinate customer research, user experience and usability testing

Build effective working relationships with the country web teams in Germany, Netherlands, Ireland, France, Belgium, Spain, Portugal and Sweden

Manage internal and external individuals and teams, onshore and offshore, (not direct reports) to deliver objectives

Responsible for set up and opex budgets for third party service providers for the platform and accountable for planning group resources to support web development


* Experience in managing the development of a complex, multichannel website
* Understanding of programming concepts and ecommerce platform technologies
* Knowledge and application of best practice web design and development
* Experience of delivering complex projects in multi-country matrix environment
* Ability to travel internationally up to 30% of the time


* Experience of implementation and management of ATG e-commerce software solutions
* Broad ecommerce product knowledge


* Educated to degree level


* Web analytics packages - Omniture
* Fluency in one or more European languages: German, French or Spanish