Customer Services Manager

Liverpool Street, London
Up to £30-£35k per annum - depending on experience
21 Feb 2012
20 Mar 2012
CS & Logistics Manager
Job Type

Results Driven from Retail/eTail/Manufacturing background.

Package: £30-35k (depending on experience)


The Role and You

An innovative B2B online marketplace is looking for a dynamic, customer service manager to improve the buying experience of our marketplace of 50,000 traders through customer service and management of our in-house fulfilment service.

You need to be a confident self-starter who is passionate about customer service and offering a best in class experience for online buyers. You must have a proven ability to work in a fast paced working environment, preferably within the retail or manufacturing industry.

This is a customer facing role so you must be comfortable dealing with business’.  Exceptional organisational and cost management skills will be critical on a day to day basis.

We are a small company looking for a critical team member – high-energy with a genuine ability to be pro-active, someone with entrepreneurial instincts, a problem solver that is naturally innovative in their approach to achieving results.

Customer Services Responsibilities

·         Responsible for the effective management of inbound and outbound customer communication and the effective, accurate and timely processing of orders and enquiries.​

·         Deal effectively and efficiently with escalations.

·         Monitor and assess Buyer Satisfaction and Loyalty. Devise and execute a continuous improvement strategy.

·         Manage CS Team members

Logistics Responsibilities

·         Monitor despatch and ensure timely deliveries

·         Delivery of key measures with regard to cost and stock accuracy

·         Manage Stockshifters’ in-house fulfilment service


The successful candidate will have:


Experience in retail/eCommerce environment

Comfortable with KPI targets and management reporting

Enjoy the challenge of a constantly changing start-up environment

Relish customer facing role

Graduate/Graduate Calibre